What are SP Express's order fulfillment service levels?
Orders ship out within 24 hours, and most go same day. Customers who run sales, flash sales, or are expecting higher than standard order volume can expect the same level of service.
Is SP Express responsible for import duties and taxes?
No, customers are responsible for all duties, customs or fees related to your products. Duties, customs or fees should be satisfied prior to goods arriving at our warehouse.
Does SP Express offer USPS Flat Rate or Regional Rate shipping options?
Yes, we do offer USPS Flat Rate and Regional options as a special service.
Does SP Express offer discounted shipping rates?
Yes. SP Express has negotiated rates with major shipping carriers to allow for lower costs on higher volumes of shipments. Your order/shipment volume will determine your discount eligibility.
What shipping carrier(s) does SP Express use?
We ship via all major domestic carriers such as USPS, UPS, FedEx and DHL . We also work with all major freight and trucking companies for pallet shipments.
Does SP Express offer USPS First Class or First Class International shipping options?
Yes, and we also offer other priority international shipping methods via UPS and others.