At SPExpress, we pride ourselves on providing our customers with outstanding customer service and support.  Regardless of whether it is a distribution, fulfillment, transportation, or package related issue, our Client Service Representatives stand ready to provide you with a timely, thorough and well researched response to any questions or concerns you may have.

Our Client Service Representatives are experienced and highly trained professionals and have years of customer service industry experience.  As a customer of SPExpress, you will be assigned a dedicated Client Service Representative to serve your daily needs.  We offer customers a number of different ways of communicating with their Client Services Representative:

Phone:  Client Service Representatives are just a quick phone call away and are available to assist you with a variety of needs.

Email:  Customer service, processing, order status, tracking, and more can be accomplished quickly and easily via email.

Live Support: Contact us via our online Live Support interface and get immediate help from one of our specialists.

FTP: Data file and other information transfers.

Fax and Mail: Customer service, order processing, order status, shipping status, and tracking.

SPExpress keeps the customer at the center of its focus during all of its business activities, toward the goal of exceeding customer expectations.

Customer Tools

To empower our clients with the latest up to date information, SPExpress has developed a proprietary online information system, available at www.spexpress.info.  The online reporting system provides customers with real-time access to up to the minute status of shipments, inventory levels, and order status. We continue to add to and improve our online reporting capabilities to provide our customers with the tools and information they need. The tools at www.spexpress.info are available when you are, 24 hours a day 7 days a week, anywhere in the world.

SPExpress also offers package tracking as well as customized integrated tracking solutions to help your customers and your customer service team quickly check the status of items in transit.