At SP Express we constantly strive to provide end to end solutions for our clients. Below are some of the less glamorous tasks we set out to perform everyday because we know the value and the potential dollars we help create adds a significant lift to your bottom line.
Whether it is a customer return, manufacturer re-work or a form of reassembly, SP Express provides reverse logistics solutions to manage the returns process in a way which boosts a client's bottom line and improves customer satisfaction. Our 3PL company has extensive experience in the reverse logistics services we provide our clients. While there are many basic commonalities with returns, our returns processing solutions are as diverse as our customer base.
Our reverse logistics solutions range from "surplus field inventory" returns, which are simply customer returns to inventory to be redistributed, to "core" returns that must be returned to the manufacturer for rebuilding, to our newest innovation which we call "virtual returns." Virtual returns allow our clients, through a web interface, into our system to process returns from their sites to determine the correct action to be taken for a given return. These actions can range from returning the item directly to the original supplier, to field scrap of the inventory, to return to a central location for other disposition. This enhancement has allowed our customers to save valuable time and money by reducing the touch points in the process where possible.
We have numerous interface data sets and protocols that can be utilized to meet each of our customer's unique requirements. The number of times that this data can be provided throughout the course of a day is virtually limitless and is dictated by a client's needs and the type of protocol selected. While we have a set of reports that is available to every one of our clients, we fully expect that all of our customers will have unique requirements and demands that need to be met through custom reporting.
We provide many reverse logistics services for the transfer of goods from their final destination back to the point of origin accurately and in a timely manner:
- Repair
- Refurbishment
- Asset Recovery Service
At SP Express, we understand all the aspects of the returns process, which is why our reverse logistics solutions are efficient and streamlined, reducing time and cost through our improved technology and integrated systems. We manage the entire returns process for our clients, and we deliver a boost in their bottom line, improved management of goods and increased customer satisfaction. We are perpetually improving our process to deliver the best reverse logistics solutions that cater directly to our clients' needs and to be one solution for reverse logistics.
SP Express delivers on schedule and meets or exceeds quality standards. We work to ensure that your products are received into and dispatched from our warehouse in a suitable condition, free from faults and defects to your specifications.