Mount Olive, NJ – October 28, 2015
SP Express, a leading provider of domestic and international logistics and order fulfillment services, is pleased to announce the acquisition of TMP Direct, a 130-seat contact fulfillment center located in Mount Olive, New Jersey. The acquisition of TMP Direct increases SP Express’ distribution center network to seven centers spanning the United States and Europe and reaching over 800 million consumers with low-cost and rapid delivery options. In addition, the acquisition of TMP Direct expands SP Express’ Customer Care division and capabilities to include a full array of inbound and outbound services covering every communication channel from phone, email and live chat to rapidly emerging mobile and social media engagement.
The TMP Direct operation will continue to be run by existing leadership, under the oversight of Dan Collins, former president and now president of the SP Express Customer Care Division. For existing TMP Direct customers, including household brand names such as Crayola, Elizabeth Arden, WD40 and TracFone Wireless, the acquisition provides access to SP Express’ domestic and EU based distribution center network as well as their online marketplace marketing and management business through ChannelCode (www.channelcode.net).
“This is a terrific strategic fit for both SP Express and TMP Direct,” says Dan Collins of TMP Direct. “This allows us to leverage our combined resources to target the e-commerce industry with a complete end-to end solution while continuing to develop our sales support and customer experience solutions.”
“TMP Direct has over 25 years of successful operating history and has helped many clients further build their brand and their customer relationships,” says Mich Bayley, CEO of SP Express. “With the emergence and rapid growth of many social media platforms, we were keenly interested in TMP Direct’s WebWATCH product offering and their ability to help our clients monitor, manage and build a strong group of followers and positive reviews within many of the leading social media communities.”
About TMP Direct
TMP Direct is a 130-seat customer contact center located in Mount Olive, New Jersey. Since 1986, TMP Direct has grown from a high-touch call center to a fully integrated customer care operation, providing phone, email, chat, social, text, and mobile solutions integrated with full-service order fulfillment for a seamless multi-channel customer experience. In 2015, TMP Direct was acquired by SP Express and operates as the SP Express Customer Care Division.
About SP Express:
SP Express is a leading provider of third-party logistics and order fulfillment services for a broad spectrum of channels and industries. With a network of modern, strategically located warehouse and distribution facilities across North America and Europe, and a sophisticated suite of complementary service capabilities, SP Express deliver a seamless end-to-end commerce experience. For more information, visit www.spexpress.com, contact us online, or call 866-773-7363.