SP Express Names Doug Finnie Chief Operating Officer

PHOENIX, March 01, 2017 -- SP Express, a leading provider of third-party logistics and order fulfillment services, today announced Doug Finnie has been named Chief Operating Officer (COO), effective immediately. As COO, Mr. Finnie will have responsibility for all of SP Express' operations and information technology systems and solutions. He will report directly to Chief Executive Officer Mich Bayley.

I am excited and honored to take on this role, and I look forward to partnering with Mich Bayley and the talented senior leadership team to deliver on an ambitious vision. I aim to continue building SP Express’ growing technology platform and solutions, and ensure that our clients have access to a powerful, reliable fulfillment solution.
— Doug Finnie, COO

Mr. Finnie is an executive leader from the technology, financial and direct sales industries, bringing over 30 years of leadership experience. Mr. Finnie has successfully built and managed key product business lines, and his role at SP Express will focus on operations and technology leadership and management.  Mr. Finnie will oversee the company’s 5 U.S. eCommerce fulfillment centers, the Netherlands based fulfillment center serving the EU and the company’s technology infrastructure and services. 

Doug is a technology leader and veteran in our industry...he brings a deep and comprehensive understanding of technology and the direct selling and eCommerce industries—two key industry verticals for our company. This industry knowledge, along with his technology leadership and vision, will enable us to provide our clients with best-of-class technology and fulfillment solutions.
— Mich Bayley, CEO

About SP Express
SP Express is a leading provider of third-party logistics and order fulfillment services for a broad spectrum of channels and industries—the company is listed as a TOP 3PL by Multichannel Merchant. With a network of modern, strategically located warehouse and distribution facilities across North America and Europe, and a sophisticated suite of complementary service capabilities, SP Express deliver a seamless end-to-end commerce experience. For more information, visit www.spexpress.comcontact us online, or call 866-773-7363.

SP Express Welcomes New Board Member

clean and modern board room

SP Express, a leading provider of third-party logistics and order fulfillment services, is proud to welcome a distinguished new member to its corporate board. Michael Walther, former President and CEO of DMEautomotive has joined the SP Express board, bringing with him over 20 years of experience leading successful companies and building results-driven cultures. 

"With the continued rapid growth in online sales, the third-party order fulfillment industry will continue to grow.  I have been impressed with the SP Express business and leadership team, and I look forward to working closely with them as they continue to grow their business to expand their range of services for clients," stated Mike Walther.

Mr. Walther is an expert in direct marketing, playing an instrumental role in the success of growing businesses and capitalizing on the revolution of digital technology. 

"Mike is a true leader and a very experienced and successful businessman, and we are already benefiting from his insights as a new board member and investor," said SP Express CEO, Mich Bayley. "By adding great people like Mike to our team, we feel we are building something very special in the third-party fulfillment space. We're looking forward to continued success for our employees and clients."

About SP Express: 
SP Express is a leading provider of third-party logistics and order fulfillment services for a broad spectrum of channels and industries--the company is listed as a TOP 3PL by Multichannel Merchant. With a network of modern, strategically located warehouse and distribution facilities across North America and Europe, and a sophisticated suite of complementary service capabilities, SP Express delivers a seamless end-to-end commerce experience. For more information, visit www.spexpress.comcontact us online, or call 866-773-7363

SP Express Named Multichannel Merchant Top 3PL for 2017

PHOENIX, Jan. 07, 2017 (GLOBE NEWSWIRE) -- SP Express has been named a Multichannel Merchant Top 3PL for 2017, included in a listing of leading third-party logistics providers selected by the editors of Multichannel Merchant.

Given the growth of ecommerce and the increasing number of 3PLs in the marketplace, Multichannel Merchant has created this unique resource vetting 3PLs that are ecommerce qualified and experienced as a value-added service for its audience. The online resource is a searchable database/directory for merchants looking for a qualified 3PL provider.

“Being recognized for our leading eCommerce order fulfillment solution by Multichannel Merchant is a great honor,” said SP Express CEO, Mich Bayley. “We very much appreciate Multichannel Merchant's including us as a top 3PL in 2017 and look forward to retaining our position in future years as well.”

About Multichannel Merchant
Multichannel Merchant reaches key decision makers responsible for ecommerce, management, marketing and operations at companies that sell merchandise through multiple channels — including ecommerce, mobile, social, and catalog. Multichannel Merchant delivers original research, as well as in-depth analysis of trends and best practices, news, tactical/how-to, executive summaries, technology and supplier comparisons, tip sheets and resource information to help companies sell & deliver products wherever and whenever the customer wants them – at home, work, store or other locations.

About SP Express: 
SP Express is a leading provider of third-party logistics and order fulfillment services for a broad spectrum of channels and industries. With a network of modern, strategically located warehouse and distribution facilities across North America and Europe, and a sophisticated suite of complementary service capabilities, SP Express delivers a seamless end-to-end commerce experience. For more information, visit www.spexpress.comcontact us online, or call 866-773-7363. 

SP Express Announces Expansion of Temperature Control Space for Health and Beauty Clients

The location offers a 130 seat premise based contact center operation along with temperature controlled warehouse space to accommodate the needs of the health and beauty segment. The expanded capabilities will support current clients including Coty brands, Elizabeth Arden and future growth in the segment.

 

 

SP Express Names New SVP of Technology and Services

Mt. Olive, NJ, December 30, 2015

SP Express, a leading provider of international ecommerce fulfillment and customer care, is pleased to announce the appointment of Bob Curtis to the position of Senior Vice President of Technology and Services. Mr. Curtis has more than nine years of technology and services leadership experience at TMP Direct, a full-service customer contact center recently acquired by SP Express.

In his new role, Mr. Curtis will be responsible for overseeing the integration of technology and services among all of SP Express’s diverse divisions. He will guide the development of SP Express technologies that give visibility and control to clients engaging the company’s ecommerce solutions.

“We’re creating a seamless family of solutions to serve a world-wide market with frontline and back-end services including warehouse, order fulfillment, customer care and marketing,” says Mr. Curtis. “My role is to create a unified team and the systems to support our entire organization.”

About SP Express:

SP Express is a leading provider of international ecommerce logistics and customer care. With a network of strategically located distribution and contact centers in the United States and Europe, SP Express offers a complementary suite of customer experience solutions across multiple channels. For more information, visit www.spexpress.comcontact us online, or call 866-773-7363.

Media Contact
Telephone: 520.573.1100 x7400
Email: media@spexpress.com
Web: www.spexpress.com

TMP Direct Provides Ainsworth Pet Nutrition Customer Experience Solutions

Mt. Olive, NJ, November 20, 2015
TMP Direct —an SP Express Company— announces their most recent partnership with Ainsworth Pet Nutrition, LLC, a company rich in history bringing expertise to the pet nutrition space for over 80 years. Ainsworth Pet Nutrition, LLC retained TMP Direct to provide complete inbound contact center support, as well as crisis management.

Ainsworth Pet Nutrition, is a family owned company founded by George Ainsworth Lang whose commitment to safety and quality since 1933 has served as the foundational core of the company’s culture and ethics.  Ainsworth’s stated goal is to change the way consumers shop for high quality pet food.  The company’s portfolio of products includes the Rachael Ray™ Nutrish® line of pet food as well as certain higher end, retailer-specific lines of pet food.

As a small, family owned business, Ainsworth Pet Nutrition traditionally kept all business processes in-house. However, as the company reached new levels of success, catalyzing growth, their incoming customer care call volume exceeded their internal capabilities and the necessity for external resources became apparent. TMP Direct now manages their entire inbound customer care program.

“Due to rapid growth in our consumer contacts, and the anticipated growth of our Nutrish® product line, we made the strategic decision to partner with TMP Direct to make certain our customer support services remained timely and responsive.  The partnership with TMP Direct is proving to be the ideal solution for Ainsworth.” said Jace Wallace, Consumer Care Manager of Ainsworth Pet Nutrition, LLC.

 

About Ainsworth Pet Nutrition

Ainsworth Pet Nutrition is a fifth generation, primarily family-owned and operated company named after one of the company founders, George Ainsworth Lang.  The company is focused entirely on pets, and has a stated goal of changing the way consumers shop for Super Premium pet food.  Indeed, Ainsworth’s mantra is “Pet Store Quality.  Supermarket Easy.”  The company makes multiple brands and types of dog and cat food, including the Rachael Ray™ Nutrish® line of dog and cat foods and certain Super Premium retailer specific brands.  Ainsworth Pet Nutrition is committed to food safety, and manufactures all of its dry pet food in the United States using high quality ingredients that can be traced throughout the entire supply chain.  To learn more, visit www.ainsworthpets.com.

 

About TMP Direct

Founded in 1986, TMP Direct is a premier provider of customer experience solutions including sales support and customer care services. Headquartered in New Jersey, United States, TMP has contact centers and virtual agent networks in five states. TMP Direct helps clients nurture, support and manage customer relationships through creative training practices and innovative technologies that result in unique and highly personalized customer interactions.

 

Media: info@spexpress.com
Sales: 973-347-9400

SP Express Acquires TMP Direct

Mount Olive, NJ – October 28, 2015

SP Express, a leading provider of domestic and international logistics and order fulfillment services, is pleased to announce the acquisition of TMP Direct, a 130-seat contact fulfillment center located in Mount Olive, New Jersey. The acquisition of TMP Direct increases SP Express’ distribution center network to seven centers spanning the United States and Europe and reaching over 800 million consumers with low-cost and rapid delivery options.  In addition, the acquisition of TMP Direct expands SP Express’ Customer Care division and capabilities to include a full array of inbound and outbound services covering every communication channel from phone, email and live chat to rapidly emerging mobile and social media engagement.

The TMP Direct operation will continue to be run by existing leadership, under the oversight of Dan Collins, former president and now president of the SP Express Customer Care Division. For existing TMP Direct customers, including household brand names such as Crayola, Elizabeth Arden, WD40 and TracFone Wireless, the acquisition provides access to SP Express’ domestic and EU based distribution center network as well as their online marketplace marketing and management business through ChannelCode (www.channelcode.net).

“This is a terrific strategic fit for both SP Express and TMP Direct,” says Dan Collins of TMP Direct. “This allows us to leverage our combined resources to target the e-commerce industry with a complete end-to end solution while continuing to develop our sales support and customer experience solutions.”
“TMP Direct has over 25 years of successful operating history and has helped many clients further build their brand and their customer relationships,” says Mich Bayley, CEO of SP Express. “With the emergence and rapid growth of many social media platforms, we were keenly interested in TMP Direct’s WebWATCH product offering and their ability to help our clients monitor, manage and build a strong group of followers and positive reviews within many of the leading social media communities.”

About TMP Direct

TMP Direct is a 130-seat customer contact center located in Mount Olive, New Jersey. Since 1986, TMP Direct has grown from a high-touch call center to a fully integrated customer care operation, providing phone, email, chat, social, text, and mobile solutions integrated with full-service order fulfillment for a seamless multi-channel customer experience. In 2015, TMP Direct was acquired by SP Express and operates as the SP Express Customer Care Division.

About SP Express:

SP Express is a leading provider of third-party logistics and order fulfillment services for a broad spectrum of channels and industries. With a network of modern, strategically located warehouse and distribution facilities across North America and Europe, and a sophisticated suite of complementary service capabilities, SP Express deliver a seamless end-to-end commerce experience. For more information, visit www.spexpress.comcontact us online, or call 866-773-7363.

SP Express Appoints New Chief Business Development Officer

PHOENIX, ARIZONA – September 21, 2015

SP Express, a leading provider of international logistics and order fulfillment services, is pleased to announce the appointment of Dave Crowder to the position of Chief Business Development Officer. Mr. Crowder has more than thirty years of executive leadership experience and was the founder and co-owner of Marketing Support Solutions (MSS), a Virginia-based company recently acquired by SP Express.

In his new role, Mr. Crowder will oversee all aspects of revenue for SP Express. As the organization continues to expand its geographic footprint and develop additional service offerings, Mr. Crowder will lead the ongoing integration of the acquisitions, sales, and marketing teams.

“We’re growing a unified global brand that is more than the sum of its parts,” says Mr. Crowder. “And I am pleased to be a part of that.”

After taking a previous company public through IPO in 1997, Mr. Crowder founded Marketing Support Solutions in 1998 and grew it to become a major provider of marketing fulfillment to a national clientele. In April 2015, SP Express acquired MSS, retaining its executive leadership.

“Dave brings a wealth of relevant business experience to the table,” says Mich Bayley, President and CEO of SP Express. “He has played a key role in our corporate development and acquisition process from the start and has shown himself adept at bringing disparate parts together to build a cohesive whole. I am excited to have him take on additional responsibilities in leading our sales, marketing and business development activities.”

About SP Express:

SP Express is a leading provider of third-party logistics and order fulfillment services for a broad spectrum of channels and industries. With a network of modern, strategically located warehouse and distribution facilities across North America and Europe, and a sophisticated suite of complementary service capabilities, SP Express deliver a seamless end-to-end commerce experience. For more information, visit www.spexpress.comcontact us online, or call 866-773-7363.

Media Contact
Telephone: 520.573.1100 x7400
Email: media@spexpress.com
Web: www.spexpress.com