Overview
At SPExpress, we pride ourselves on providing our customers with outstanding customer service and support. Regardless of whether it is a distribution, fulfillment, transportation, or package related issue, our Client Service Representatives stand ready to provide you with a timely, thorough and well researched response to any questions or concerns you may have.
SPExpress keeps the customer at the center of its focus during all of its business activities, toward the goal of exceeding customer expectations.
Customer Tools
To empower our clients with the latest up to date information, SPExpress has developed a proprietary online information system, available at www.spexpress.info. The online reporting system provides customers with real-time access to up to the minute status of shipments, inventory levels, and order status. We continue to add to and improve our online reporting capabilities to provide our customers with the tools and information they need. The tools at www.spexpress.info are available when you are, 24 hours a day 7 days a week, anywhere in the world.
SPExpress also offers package tracking as well as customized integrated tracking solutions to help your customers and your customer service team quickly check the status of items in transit.
Services
- Inbound customer service
- Inbound order taking
- Email, Fax and white mail order entry
- Outbound customer service
- Mail and email correspondence
- Order status, shipment tracking, and claims
- Chargeback investigations and reconciliation
- Order processing
- Consumer questions
- Sales assistance
- Multilingual capabilities
- Product rollouts
- Complaint management
- Product upgrades
- Product Recalls
- Accounts Receivable
- Inventory Management
- Container/LTL booking, shipping, and tracking
- Live Operator
- Technical support
- Returns Management
