At SPExpress, we pride ourselves on providing our customers with outstanding customer service and support. Regardless of whether it is a distribution, fulfillment, transportation, or package related issue, our Client Service Representatives stand ready to provide you with a timely, thorough and well researched response to any questions or concerns you may have.
We are dedicated to providing outstanding coverage and customer service to it's clients. One way we go about this is through our full service call center. Our call center is made up of experienced customer service and sales representatives that take the time to learn your business inside and out. The knowledge obtained over time allows our reps to go the extra mile to make sure everything is running as efficiently as possible.
Customer Service Solutions we Provide:
- Inbound customer service
- Inbound order taking
- Email, Fax and white mail order entry
- Outbound customer service
- Mail and email correspondence
- Order status, shipment tracking, and claims
- Chargeback investigations and reconciliation
- Order processing
- Consumer questions
- Sales assistance
- Multilingual capabilities
- Product rollouts
- Complaint management
- Product upgrades
- Product Recalls
- Accounts Receivable
- Inventory Management
- Container/LTL booking, shipping, and tracking
- Live Operator
- Technical support
- Returns Management